At Storyboards, we want you to be over the moon with your purchase. If not quite what you wanted or something doesn’t seem right – don’t panic! Just get in touch and our helpful customer service team will talk through how best to move forward.

Each Storyboards order is custom-made just for you, showcasing your personal photos and designs. As a result, we are unable to accept returns. However, we understand that sometimes things don’t go as planned, and that’s where our Happiness Guarantee comes in! Your Satisfaction is our priority.

If something isn’t quite right with your Storyboards order, we want to hear from you. Whether it’s a quality concern, shipping issue, or anything else, we’re here to help make it right.

How We Address Your Concerns
Here’s how we resolve issues under our Happiness Guarantee:
Quality Issues:
If your Storyboards arrive damaged or defective, please send us a photo of the damaged item and we’ll replace the affected tiles at no additional cost.
Shipping Issues:
If your order is lost or arrives later than expected, we’ll work with you to resolve the issue quickly.
Other Concerns:
If you’re not fully satisfied with your Storyboards for any other reason, simply let us know at [email protected]. We’re committed to finding a solution that makes you happy.

Shipping:

As soon as we receive your order, we get to work creating your tiles. Most orders are shipped within 1 business day of order purchase. We ship using USPS. If you haven’t received your tiles within 7 days of your purchase, just shoot our friendly customer service reps an email at [email protected] and we’ll help sort you out!

Thank you for choosing Storyboards. We value your patronage and look forward to serving you.