At Storyboards, we want you to be over the moon with your purchase. If not quite what you wanted or something doesn’t seem right – don’t panic! Just get in touch and our helpful customer service team will talk through how best to move forward.
To give us a better understanding of any issues, it’s also useful if customers attach photos when sending emails; so make sure that camera is at hand for more clarity 🙂 Of course there are always those who like keeping tabs on their orders – but no need for detective work here: just click the link provided and check out where your order has reached up until now!
To track your order click here
Storyboard Website Return Policy
At Storyboards, we are committed to ensuring the satisfaction of our customers. Our return policy, as described below, provides you with a lifetime guarantee for all products purchased from us.
Policy Details
Countries
This policy applies to all purchases made within the United States.
Returns
Yes, we accept returns.
Return Window
We offer a Lifetime Guarantee for all our products. If at any time you are not satisfied with your purchase, you are free to return the product to us. There’s no time limit – your satisfaction is our lifetime commitment.
Return Method
All returns must be sent by mail. To initiate a return, please contact our customer service team at [email protected]. Include your order number and reason for return in your email. We will provide you with the necessary instructions and a pre-paid return label.
Item Condition
We accept returns for both new and used items. For any item to be returned, it must be in the same condition that you received it.
Restocking Fee
There is no restocking fee for returned items.
Return Reason and Fees
Whether you’ve changed your mind (remorse) or your item is defective, there are no fees for returns. Your satisfaction is our priority.
Steps to Return an Item
- Please contact our customer service team at [email protected] to initiate the return. Include your order number and reason for return in your email.
- We will provide you with a pre-paid return label.
- Print the return label and securely attach it to your return package.
- Mail the package as per the instructions provided by our team.
Refunds
Upon receipt of your returned item, we will inspect it and notify you about the status of your refund. If your return is approved, we will issue a refund to your original method of payment within 7 days. The timeline for processing the refund may vary based on your card issuer’s policies.
Contact Us
For more information about our returns and refunds policy, please visit https://storyboards.io/shipping-returns/ or contact us at [email protected].
Thank you for choosing Storyboards. We value your patronage and look forward to serving you.
