Storyboards FAQ | Photo Wall Tiles Made Easy

How much do Storyboards cost?

Our 8x8 tiles start at just $3.99 each for VIP members during special promotions, and non-member prices are still heavily discounted starting at $8.80. Let us know what you’re looking for and we’ll help you find the best deal! 😊

What sizes are Storyboards?

Storyboards come in three distinct sizes: the classic 8"x8", and our newly introduced sizes, 12"x12" and 16"x16". Whether you're looking for the traditional or seeking something larger, there's a Storyboard size that fits your needs.

What are the Storyboards made of?

Storyboards are made of heavy-duty, lightweight, PVC foam core. This makes them durable and very light!

How do Storyboards stick to the wall?

Each of your Storyboards comes with four re-positionable, square adhesive patches. The adhesives allow you to attach and detach Storyboards up to five times without damaging the wall. No hammers or nails necessary (your thumbs will thank you).

Do the adhesives wear out?

Rarely. But if that happens, just email us at [email protected].

What if I’m not happy with my order?

Each Storyboards order is custom-made just for you, showcasing your personal photos and designs. As a result, we are unable to accept returns. However, we understand that sometimes things don’t go as planned, and that’s where our Happiness Guarantee comes in! Your Satisfaction is our priority.

If something isn’t quite right with your Storyboards order, we want to hear from you. Whether it’s a quality concern, shipping issue, or anything else, we’re here to help make it right.

How We Address Your Concerns

Here’s how we resolve issues under our Happiness Guarantee:

Quality Issues:

If your Storyboards arrive damaged or defective, please send us a photo of the damaged item and we’ll replace the affected tiles at no additional cost.

Shipping Issues:

If your order is lost or arrives later than expected, we’ll work with you to resolve the issue quickly.

Other Concerns:

If you’re not fully satisfied with your Storyboards for any other reason, simply let us know. We’re committed to finding a solution that makes you happy.

Are my photos secure?

Absolutely. Your photos are securely stored using our server’s military-grade data security and are not shared with anyone.

Is my payment secure?

Yes. We process all payment details through Stripe, using the most stringent security certifications available in the online payment industry. Your payment details are never stored (and we never see them).

How much is shipping?

We offer FREE Shipping in the continental US. Shipping usually takes 5 days.

How long will it take to ship my boards?

As soon as we receive your order, we get to work creating your tiles. Most orders are shipped within 1 business day of order purchase. We ship using USPS. If you haven’t received your tiles within 7 days of your purchase, just shoot our friendly customer service reps an email at [email protected] and we’ll help sort you out!

How can I join Storyboards VIP?

Join our monthly membership for sweet deals on our sets and early access to our fresh monthly releases. Click here to learn more.

How do I apply my store credit?

If you're a VIP member and are accumulating store credit every month with your membership payments being directly deposited into your store credit balance, you will want to make sure to follow this easy flow to apply your store credit to your next order!

To activate your store credit, please be sure to first login to our VIP User Portal, then assemble your order, and you will see that your relevant store credit will be automatically applied at checkout.

Happy Shopping!

When will my first VIP membership payment be collected?

Your first VIP membership payment will be charged within 24 hours after your initial VIP opt-in at checkout. Please note that this payment is required and non-refundable once the VIP welcome discount has been applied to your order, per our Terms of Service, section 5.5.

Frequently Asked Questions

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