Frequently Asked Questions
Here's what you can expect as part of our VIP membership program:
Special Offers: VIP-only discounts, promotions, and perks on select products, services, and experiences.
VIP Boutique: Gain access to our Storyboards VIP Boutique that offers our VIP members only, unique and modern designed templates that allow VIP members to further personalize tiles and take creative expression to the next level.
Exclusive Access: We drop new product lines that are exclusive to our VIP members
Personalized Assistance: Our dedicated VIP support team is here to cater to VIP member needs and ensure a seamless experience.
And best of all…gifts! Because let’s face it, who doesn’t love presents?
Before you go, we’d like to make sure you know all your options as we’d hate for you to lose out on perks without being fully informed.
Did you know that with the VIP Membership:
- You don't have to pay every month! You can skip the month as many times as you want and even pause your membership without losing your perks.
- We send reminder emails every month regarding your store credit charge. This way you'll have enough time to skip the month in case you don’t plan on shopping.
- After every 5th order, your next order is free!
It is important to note however that if you cancel your VIP membership, you still keep any store credit that you have accumulated prior to canceling your membership and can apply the store credit to future orders.
What you need to know:
- The ‘skip the month’ button is only available in your Storyboards account settings.
- Once you select the ‘skip the month’ option you will receive an email confirmation.
- Even when choosing to skip a month, you will still be able to access the store credit that you accumulated prior to skipping the month.
*Please note: The first VIP membership charge is non-refundable due to the VIP cashback discount applied to your first order.
*To determine the amount of free boards included, we will add up all of the boards purchased to date and take the average.