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Frequently Asked Questions

What is the VIP membership?
VIP members are entitled to an unparalleled experience, filled with premium benefits and privileges designed to enhance your journey with us at a low monthly cost of $29.99.

Here's what you can expect as part of our VIP membership program:

Special Offers: VIP-only discounts, promotions, and perks on select products, services, and experiences.

VIP Boutique: Gain access to our Storyboards VIP Boutique that offers our VIP members only, unique and modern designed templates that allow VIP members to further personalize tiles and take creative expression to the next level.

Exclusive Access: We drop new product lines that are exclusive to our VIP members

Personalized Assistance: Our dedicated VIP support team is here to cater to VIP member needs and ensure a seamless experience.

And best of all…gifts! Because let’s face it, who doesn’t love presents?

How do I become a VIP member?
You can opt in to become a VIP member by completing a purchase online and selecting the VIP option at checkout. Once your order has been placed, you'll automatically join our exclusive monthly membership!
Do I have to shop every month?
The VIP membership is flexible with no obligation to shop each month. You are free to skip the month here in your account settings, or accumulate your store credit to be used whenever you are ready to shop.
What if I forget to shop or skip?
If you’ve forgotten to shop or skip the month, $29.99 will be charged to your card on file and appear on your Storyboard account as store credit. Your store credit will remain active on your account, and you can shop with it at any time!
When do I get charged?
You will be charged $29.99 once a month based on when your initial opt-in occurs, and the charge will then be applied in full to your Storyboards store credit. Don't worry we'll send you reminder emails each month to let you know that your VIP membership benefits are available to shop or skip!
How do I cancel my VIP membership?
Though we’re sorry to see you go, we completely understand and respect your decision. To cancel your VIP membership, be sure you are logged into your account and click HERE. Follow the steps towards "You have unsubscribed from the VIP Membership" to be sure you've correctly unsubscribed. Remember, you'll still have access to your account and can place Pay As You Go orders without signing up for the membership.

Before you go, we’d like to make sure you know all your options as we’d hate for you to lose out on perks without being fully informed.

Did you know that with the VIP Membership:

  • You don't have to pay every month! You can skip the month as many times as you want and even pause your membership without losing your perks.
  • We send reminder emails every month regarding your store credit charge. This way you'll have enough time to skip the month in case you don’t plan on shopping.
  • After every 5th order, your next order is free!
What happens if I cancel my VIP membership?
The cancellation of a VIP membership means that you will no longer receive our VIP membership exclusive benefits and offers. Additionally, you will no longer be charged the monthly VIP membership fee.

It is important to note however that if you cancel your VIP membership, you still keep any store credit that you have accumulated prior to canceling your membership and can apply the store credit to future orders.

Does my store credit expire?
Store credit will expire one year (12 months) after you initially accumulated each store credit amount.
What discounts do I receive as a VIP member?
How do I skip the month as a VIP member?
Want to skip the month? CLICK HERE to access your account settings. When you sign up for the VIP membership, there's never an obligation to shop. If you decide not to make a purchase, you can always opt out of making a purchase by selecting the ‘skip the month’ option directly in your account.

What you need to know:

  • The ‘skip the month’ button is only available in your Storyboards account settings.
  • Once you select the ‘skip the month’ option you will receive an email confirmation.
  • Even when choosing to skip a month, you will still be able to access the store credit that you accumulated prior to skipping the month.
How far back can I get my VIP membership fees refunded?
We have a 30 day refund policy. This means that the one VIP membership charge that occurred in the last 30 days is eligible to be refunded.

*Please note: The first VIP membership charge is non-refundable due to the VIP cashback discount applied to your first order.

How do I get my free boards?
Once you place 5 Storyboards orders, the following order will be free!

*To determine the amount of free boards included, we will add up all of the boards purchased to date and take the average.

Is my payment secure?
Yes. We process all payment details through Stripe, using the most stringent security certifications available in the online payment industry. Your payment details are never stored (and we never see them).
How can I join Storyboards VIP?
Join our monthly membership for sweet deals on our sets and early access to our fresh monthly releases. Click here to learn more.
Help Need Our Help?
Our live chat support team is available 24/7 to help answer any questions you have.

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